Refund policy

Effective Date: 18 February 2025

Thank you for your purchase from The Self Hug! We hope you love your guided journal, but if for any reason you need to make a return or exchange, we’re here to help.

Returns

If your purchase is not quite what you expected, we accept returns on eligible products within 14 days of receiving your order.

To initiate a return, please contact us at hello@theselfhug.co, stating your order number and reason for return. We will respond within 48 hours and guide you through the process.

 

Important Return Conditions:

We strive to ensure customer satisfaction. However, we reserve the right to reject any return request that does not meet the following conditions:\

  • Unboxing Video Requirement: To process any return request, buyers are required to provide a single, continuous, and unpaused unboxing video clearly showing the state of the product upon delivery.

  • Original Condition: Items must be returned in their original packaging and in the same unused and undamaged condition as received.

  • Non-Returnable Products: Products purchased during sales, pop-up markets, or through third-party retail partners cannot be returned or refunded.

Returns that fail to meet these conditions or are deemed ineligible at our discretion may be rejected.


Refunds

We offer refunds in the form of store credit only. Shipping costs including return shipping fees are non-refundable.


Refund Process

  • Once we receive and inspect your return, we will notify you via email about the status of your refund.

  • If approved, your refund will be issued as store credit, redeemable for future purchases on our website.


Exchanges Policy

  • You can exchange your purchase for a different item within 14 days of receiving your order, subject to availability

  • Your purchased item must be returned in its original packaging, unused, and undamaged to qualify for an exchange. 

  • Products purchased during sales, pop-up markets, or through third-party retail partners cannot be returned or exchanged.


For all exchanges, please contact us at hello@theselfhug.co providing your order number and reason for the exchange. We will guide you through the next steps.

 

Important Notes for International Customers:

Due to complexities with international shipping, we recommend that customers outside Indonesia refund their orders for store credit rather than request direct exchanges.


Shipping for Returns and Exchanges

  • Once your return or exchange request is approved, we will provide you with our return address.

  • Customers are responsible for shipping costs associated with returning items. Shipping costs are non-refundable.

  • For all items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item here in Indonesia.


Contact Us

If you have any questions, please contact us at hello@theselfhug.co. We’re here to help and ensure your experience with The Self Hug is positive.


Thank you for supporting our journey toward wellness and self-transformation!